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WASHINGTON - The U.S. Department of Veterans Affairs' (VA) today released the VA Customer Experience Accomplishments Report detailing 71 major initiatives to improve customer service for veterans, their families, caregivers and survivors. Improving customer service as a top priority at VA was established in 2018 and it challenged the department to
News Front
WASHINGTON - The U.S. Department of Veterans Affairs (VA) announced today a new collaboration with Apple to increase veterans' access to virtual care benefits. VA's iPad program provides qualifying veterans with cellular-enabled iPads to access telehealth services and currently helps more than 50,000 veterans across the country connect to VA health
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U.S. Department of Veterans Affairs (VA) Secretary Robert Wilkie announced the department will begin to reintroduce healthcare services in select VA facilities May 18 including in the Puget Sound, as states reopen from COVID-19 shutdowns. Each Veterans Integrated Service Network (VISN) has selected Lead Sites to be the first to implement
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The National Cemetery Administration (NCA) is committed to observing Memorial Day 2020 in a manner that honors those who sacrificed for our nation while protecting the health and safety of visitors and our team members. All 142 VA national cemeteries will be open for visitation throughout the Memorial Day weekend.